DAZN
Website:
dazngroup.com
Job details:
Location: Hyderabad, India.
Work from Office
Role Purpose
The Head of Broadcast Operations is a senior leadership role responsible for leading DAZN’s Broadcast Operations hub in Hyderabad.
Working closely with the UK-based Broadcast Operations Leadership team, the role is accountable for the performance and operational delivery of the Hyderabad Transmission and Broadcast Operations Support teams. The primary focus is ensuring DAZN’s broad catalogue of live sporting events is delivered accurately and reliably to our global OTT customers, while meeting agreed operational KPIs and SLAs.
DAZN Broadcast Operations operates as a central global service across multiple locations, with Leeds as the central hub and teams in Bangor and Hyderabad providing additional capability and capacity across Transmission and Operations Support.
This role requires a strong and collaborative people leader who can build, coach and develop teams while maintaining a high standard of operational delivery within a fast-moving 24/7 live sports environment.
Key Responsibilities
Leadership & People Management
- Lead, manage and coach the Hyderabad Broadcast Operations organisation, supporting approximately 50 employees with 8 direct reports.
- Set clear goals, KPIs and performance expectations across the teams.
- Drive career development, coaching, succession planning and overall team capability.
- Build a strong culture of ownership, collaboration and continuous improvement.
- Work closely with the UK Broadcast Operations leadership team on recruitment and workforce planning.
- Manage the Hyderabad Broadcast Operations 24/7 rota with support from the Central UK Resourcing Team.
Broadcast Operations & Service Delivery
- Take overall ownership for the delivery of Live OTT and Linear broadcast output from Hyderabad.
- Ensure presentation and transmission requirements for the DAZN platform are delivered accurately and to agreed service levels.
- Oversee operational working practices and ensure compliance with internal governance, broadcast standards and regulatory requirements.
- Ensure on-air discrepancy reporting, incident management and escalation processes are consistently followed.
- Monitor operational KPIs and SLAs and provide regular reporting on service performance.
- Maintain a strong focus on service reliability, broadcast quality and customer experience.
Decision-Making & Autonomy
- Act as the senior Broadcast Operations representative for Hyderabad and make operational decisions impacting live output and service delivery.
- Take ownership of escalations and operational issues requiring senior leadership intervention.
- Make timely decisions during live broadcast incidents, balancing customer impact, operational risk and business priorities.
- Identify longer-term operational improvements and work with global leadership to implement appropriate changes.
Stakeholder Management
- Act as the primary Broadcast Operations contact for Hyderabad-related programmes, initiatives and projects.
- Build strong relationships with global Broadcast Operations leadership and associated departments.
- Partner with Planning, Production, Programming, MCR, Bookings, Advertising Operations and other operational teams to ensure consistent and high-quality OTT delivery.
- Maintain effective stakeholder communication during major events, incidents and operational changes.
- Represent Hyderabad Broadcast Operations in global operational and leadership discussions.
Strategic & Operational Scope
This role combines strategic leadership with hands-on operational accountability.
Operationally, the role is responsible for ensuring Hyderabad delivers reliable 24/7 broadcast services and responds effectively to live incidents and changing priorities.
Strategically, the role contributes to the development of DAZN's global Broadcast Operations capability, including organizational growth, workforce planning, process improvement, operational scalability and strengthening Hyderabad as a key Broadcast Operations hub.
Role Impact & Outcomes
Success in this role will be measured through:
- Reliable delivery of DAZN's Live OTT and Linear services.
- Achievement of agreed Broadcast Operations KPIs and SLAs.
- Reduction and effective management of on-air discrepancies and operational incidents.
- Strong team performance, engagement and capability development.
- Effective 24/7 workforce and capacity management.
- Successful collaboration across DAZN's global Broadcast Operations organization.
- Continuous improvement in operational processes and service quality.
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