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ROLE SUMMARY – The role of the Head of Admissions shall be responsible for the admission process for the school. Manage the process of admission right from the point of a walk-in or telephonic enquiry to the final admission.
ROLES AND RESPONSIBILITIES
The key responsibilities of the Head of Admissions will be:
● Manage the process of admission right from the point of a walk-in or telephonic enquiry to the final
admission
● Develop a team of two or more Admission counsellors as required, a discovery guide and supporting ancillary staff
● Prepare Admission folders, separately for the Pre-school section and the BBH section, for the use of the Admission
counselors: this will contain the following:
⮚ Basic information about the school philosophy.
⮚ Information about the infrastructure and other facilities at the school.
⮚ Affiliation with the board: why we have selected a particular board, achieved, applied or plan to apply.
⮚ Advantages of the chosen education board for the students.
⮚ How do we adapt the board guidelines to our system and make it more valuable as compared to any other
school that just TEACHES the course.
⮚ Our achievements as a company, school, and students.
⮚ Brief profile of: Lina, Principal, main teaching staff.
⮚ Activities over the past year.
⮚ Comments by our parents, students, visitors, and where our students have visited.
⮚ Fee structure.
● Prepare a sales pitch for the Admission counsellors, which will follow directly from the Admission folder as prepared above
● Train the Admission counsellors to the admission process
● Train the Admission counsellors in objection handling
● Take daily feedback from the Admission counsellors on the following:
⮚ No. of enquiries
⮚ Mode of enquiries: walk-ins, telephonic
⮚ Follow-ups
⮚ Conversions
● Maintain a database of all the enquiries, which is updated daily
● Prepare an analysis of the following:
⮚ Mode of enquiries: walk-ins, telephonic
⮚ Geographic – PIN code analysis
⮚ Reason of NIs
● Daily presentation of the previous day's report with the Principal and strategise on improvements
● Conceptualise events that can attract more footfall to the school
● Provide a daily update to the Accounts on the following:
⮚ number of admissions
⮚ total fee collected
⮚ any discounts offered – (with prior approval from the Principal)
⮚ payment schedule
● follow-up with previous NIs and call for a second round of counselling
● Develop a well-decorated room for counselling purposes, if possible, as a model classroom
● Maintain a stock of admission stationery to avoid overstocking or out-of-stock situations
● Maintain a set of other display materials to showcase the philosophy of KKEL
● Ensure smooth functioning of the admission process for the school
● Contribute to the School’s Values being understood, accepted and practised; and
● Undertake other duties as directed by the Principal
Note: The roles and responsibilities outlined above are not meant to be an exhaustive list of tasks. Flexibility is required, and the incumbent is expected to carry out any other related duties that are necessary for the optimum functioning of the school as a whole.
REQUIREMENTS & SKILLS:
● Worked as an Admission Manager/Head of Admission in any educational institute(or School) for a minimum of 2-5 years
● Excellent leadership skills, including an ability to support, communicate with, and motivate counselling
staff;
● Ability to effectively handle objections and queries
● Ability to strategically plan and think;
● Policy formulation skills; Strong record of and commitment to customer/stakeholder service
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