Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Roles & Responsibilities
Own end-to-end delivery and P&L for large-scale Life, Annuities, and Retirement middle-/back-office and contact center operations, ensuring revenue growth, margin improvement, and operational excellence.
Lead multi-site operations at scale, managing service delivery, workforce planning, SLA/KPI adherence (quality, TAT, productivity, CSAT), and ensuring business continuity and resilience.
Act as executive sponsor for clients, driving governance, QBRs, contract compliance, risk management, and fostering long-term strategic partnerships and account expansion.
Drive transformation and digital adoption, leveraging Lean Six Sigma, RPA, IDP, and GenAI to improve straight-through processing, reduce cycle time, enhance quality, and optimize cost-to-serve.
Lead new business solutioning and transitions, including RFI/RFP responses, operating model design, pricing, transition planning, and stabilization to steady-state operations.
Build and develop leadership capability, strengthening succession planning, talent retention, performance management, and compliance with regulatory, quality, and information security standards.
Must-Have Skills
Large-scale BFSI operations leadership (Life, Annuities, Retirement).
P&L ownership with margin and cost optimization accountability.
Multi-site delivery management with large team spans.
Deep domain expertise in L&A middle-/back-office and contact center operations.
Client-facing executive leadership and governance management.
Skills Required
RoleHead - L&A Operations
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- ANNUITIES & RETIREMENT SERVICES
- FLEXI CAPTURE APPLICATION
- LIFE INSURANCE OPERATIONS
- POLICY ADMINISTRATION & CLAIMS
Other Information
Job CodeGO/JC/2232/2026
Recruiter NameMaheshwari Balasubramanian
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