Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Roles & Responsibilities
Own end-to-end IT service delivery for the Payer account across applications, infrastructure, and integrations
Ensure adherence to SLAs, OLAs, and KPIs related to availability, performance, incident resolution, and service quality
Lead day-to-day service operations including Incident, Problem, Change, and Request Management
Drive root cause analysis (RCA) and preventive actions for major incidents
Ensure service continuity, disaster recovery readiness, and operational resilience
Must-Have Skills
Strong understanding of IT Service Management (ITIL framework)
Experience supporting
Health Insurance / Payer systems (Claims, Enrollment, Provider, Billing, Care Management)
Knowledge of HIPAA, PHI handling, and healthcare compliance requirements
Familiarity with application support, infrastructure, cloud, and integration platforms
Experience with service management tools (ServiceNow, BMC, Jira Service Management, etc.)
Skills Required
RoleHead - IT service delivery
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- I T I L
- IT SERVICE DELIVERY MANAGEMENT
- PAYER HEALTHCARE
Other Information
Job CodeGO/JC/2388/2026
Recruiter NameMaheshwari Balasubramanian
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