Technotask Business Solutions Pvt Ltd
Website:
technotaskglobal.com
Job details:
Company Description
Technotask Business Solutions Pvt Ltd, founded in March 2020, has rapidly grown into a global leader in enhancing customer experiences. With 13 centers across India, Egypt, and the UAE, and a diverse team operating in the UK, USA, KSA, and Columbia, the company has achieved 400% growth in just two years. Technotask serves over 20 global clients across 48 Lines of Business (LOBs), partnering with industries such as FinTech, E-Commerce, Health-Tech, Retail, and more. The company offers a wide range of services, including voice, email, and chat support, catalogue management, and robotic process automation to drive business excellence. Join Technotask in transforming and reshaping the future of customer experiences.
Role Description
This is a full-time on-site role located in Bhopal for the Head of Information Technology Infrastructure. The role involves overseeing IT infrastructure management, ensuring robust and secure network operations, leading IT operations, and resolving technical issues through effective troubleshooting. Key responsibilities also include enhancing the organization’s IT systems to support strategic business goals, ensuring system security, and managing a team of IT professionals to deliver high-quality technology solutions to business challenges.
Qualifications
The candidate must have BPO/Contact Center Background.
- Expertise in IT Infrastructure Management and Information Technology systems
- Strong experience in IT Operations and robust knowledge of system implementation
- Proficiency in Network Security and developing secure IT frameworks
- Exceptional skills in Troubleshooting and problem-solving
- Leadership experience in managing IT teams to achieve organizational goals
- Proven ability to optimize system performance for efficiency and reliability
- Relevant certifications (e.g., ITIL, CCNA, or related credentials) are advantageous
- Bachelor's or Master's degree in Information Technology, Computer Science, or a related field
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