LinkCxO (The CxO's Marketplace)
Website:
linkcxo.com
Job details:
Searching for a visionary leader to steer the customer experience for a fast-scaling NBFC. The role is focused on strategic transformation and operational excellence.
Core Focus
· Strategic Leadership: Aligning service operations with overarching company goals and values.
· Operational Mastery: Managing budgets, tracking performance metrics (KPIs), and integrating advanced CRM technology.
· Customer Advocacy: Enhancing the end-to-end customer journey, from complaint resolution to loyalty initiatives.
· Compliance & Quality: Ensuring all operations meet strict regulatory guidelines and internal quality benchmarks.
Requirements
· Education: Bachelor’s degree in Business, Finance, or Communication.
· Knowledge: Strong understanding of financial products and services.
· Skills: Exceptional communication and the ability to lead large, multi-tiered teams.
Candidates preferred from NBFC and FinTech only.
Click on Apply to know more.