Head - Academic Operations & Student Affairs UNSW Bengaluru

Emeritus

Website: emeritus.org
Job details:
About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About The Role

UNSW Bengaluru is establishing its India campus, and this is a rare opportunity to shape it from the ground up. As Head of Academic Operations & Student Affairs, you will architect the systems, teams, and culture that define the student experience — from the moment an offer is issued to the moment a student becomes a proud alumnus. This is a high-impact, high-visibility role for a leader who combines strategic thinking with a passion for operational excellence and student wellbeing.

Key Responsibilities

Academic Operations

• Lead the setup and continuous improvement of the LMS in alignment with UNSW Sydney standards
• Oversee academic scheduling, timetabling, and faculty coordination
• Design the student journey from offer acceptance through orientation and pre-commencement engagement
• Drive initiatives to strengthen student conversion, retention, and preparedness
• Establish service standards and processes that support operational excellence in academic delivery
• Partner with admissions and recruitment teams; represent the campus in student outreach
  
  

Student Affairs

• Develop and lead a comprehensive Student Affairs strategy covering life, experience, and wellbeing
• Establish and oversee extracurricular activities — clubs, councils, cultural and sports committees
• Build an inclusive, diverse campus culture aligned with UNSW's values
• Implement student wellbeing and mental health support frameworks in partnership with vendors and stakeholders
• Design programs for community building, personal development, and student engagement
• Create frameworks for student representation, feedback, and governance
• Oversee student grievances, disciplinary matters, and policy adherence
  
  

What we're looking for

• Master's degree or higher in Education, Management, or a related field
• 12+ years of experience in higher education administration, student affairs, or campus operations
• Proven success setting up or managing academic operations and student services in a university environment
• Demonstrated ability to build, lead, and scale high-performing teams
• Hands-on experience with LMS platforms and academic scheduling systems
• Strong understanding of student lifecycle management and engagement strategies
• Familiarity with international education systems or global university operations (highly desirable)
• Excellent stakeholder management and communication skills across all levels
  
  

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)

Click on Apply to know more.