Talentiser
Website:
talentiser.com
Job details:
Head – RPO Service Delivery
Location: Bengaluru
Experience: 12–16+ Years
Employment Type: Full-Time
As we continue to scale our Recruitment Process Outsourcing (RPO) business, we are looking for an experienced Head – RPO Service Delivery to lead delivery excellence across multiple enterprise and GCC engagements.
Role Overview
The Head – RPO Service Delivery will own the end-to-end delivery of Talentiser's RPO business. This leader will be responsible for ensuring exceptional recruitment outcomes, driving operational excellence, building high-performing recruitment teams, managing client relationships, and delivering against aggressive hiring targets and service-level commitments.
The ideal candidate has extensive experience managing large-scale recruitment delivery programs for Global Capability Centers (GCCs), multinational enterprises, or leading RPO organizations. They should possess a strong operational mindset while being capable of building scalable delivery processes and driving continuous improvement.
Key Responsibilities
Recruitment Delivery Leadership
- Own end-to-end delivery across multiple RPO engagements.
- Ensure achievement of hiring targets across technology, product, engineering, corporate, and leadership hiring.
- Drive recruitment productivity, quality of hire, and speed of execution.
- Build predictable delivery models that consistently meet client expectations.
- Manage high-volume, niche, and leadership hiring simultaneously.
- Review delivery metrics and proactively resolve hiring bottlenecks.
Client & Stakeholder Management
- Serve as the senior delivery leader for enterprise and GCC clients.
- Build trusted relationships with client leadership including Talent Acquisition Heads, HR Leaders, Business Leaders, Engineering Leaders, and GCC Leadership.
- Conduct regular business reviews and executive governance meetings.
- Provide strategic hiring insights, talent market intelligence, and workforce planning recommendations.
- Drive client satisfaction, renewals, and account growth.
SLA & Operational Excellence
- Own all recruitment delivery SLAs
Recruitment Compliance & Governance
- Establish robust recruitment governance across all engagements.
- Ensure adherence to client hiring processes, recruitment policies, data privacy standards, and compliance requirements.
Process Excellence & Continuous Improvement
- Build scalable recruitment processes that improve efficiency and candidate experience.
- Optimize recruiter workflows to improve productivity and reduce turnaround time.
- Develop standardized SOPs, playbooks, quality frameworks, and governance mechanisms.
- Drive data-driven decision-making using recruitment analytics.
Team Leadership
- Lead, mentor, and develop a large team of Recruitment Managers, Team Leads, Recruiters, and Recruitment Coordinators.
- Build a high-performance culture focused on accountability, collaboration, and continuous learning.
- Establish clear KPIs and performance management frameworks.
Business Growth Support
- Partner with Sales and Account Management teams during new RPO pursuits.
- Participate in solution design and transition planning for new accounts.
- Support commercial discussions by providing delivery strategies and workforce planning inputs.
- Identify opportunities to expand services within existing accounts.
Candidate Profile
The ideal candidate should possess:
- 12–16+ years of experience in Talent Acquisition, Recruitment Operations, or RPO Delivery.
- Strong experience leading large-scale recruitment delivery programs for Global Capability Centers (GCCs), multinational corporations, or enterprise clients.
- Experience managing multiple client accounts simultaneously.
- Proven expertise in stakeholder management at senior leadership levels.
- Strong knowledge of recruitment operations, workforce planning, and hiring governance.
- Experience managing teams of 40–150+ recruiters across multiple locations.
- Strong understanding of technology hiring across software engineering, product, cloud, AI, cybersecurity, infrastructure, and digital functions.
- Expertise in recruitment metrics, operational dashboards, and SLA management.
- Demonstrated experience driving process improvement and operational excellence initiatives.
- Excellent analytical, communication, and executive presentation skills.
Click on Apply to know more.