Website:
n53tech.com
Job details:
Head – Loan Management & Servicing Technology Leading NBFC | Manesar, Gurugram | Work from Office | Full-Time
A leading NBFC is hiring for the person who will own its loan management and servicing technology stack — end to end. If you have spent your career inside LMS platforms like FinnOne, FinnOne Neo, or Nucleus Software products, and you understand what it takes to run them in production at scale inside a regulated lending business — this role is for you.
This is not a customer service role. Not an operations role. Not a CRM role. This is a technology ownership role for someone who has lived inside lending platforms and knows them from the inside out.
What you will own:
- FinnOne / FinnOne Neo / Nucleus LMS — platform governance, enhancements, production stability, and vendor management
- End-to-end post-disbursement servicing technology: repayments, prepayments, part payments, foreclosures, EMI restructuring
- Collections technology — digital and assisted collections journeys, collections strategy configuration within the platform
- RBI regulatory reporting — accuracy, completeness, and timeliness of all loan and servicing data submitted to the regulator
- Payment processing, reconciliation, and settlement systems
- Customer communication platforms — SMS, email, IVR, WhatsApp, letter generation
- Grievance management and complaint handling systems as per RBI redressal guidelines
- Platform roadmap aligned with portfolio growth, operational scale, and regulatory evolution
- Vendor and fintech partner governance under RBI IT outsourcing guidelines
- Release governance — you enhance platforms without destabilising live operations
- RBI inspection readiness, IS audit support, and internal audit closure
What the role demands:
You are the single point of technology accountability for everything that happens after a loan is disbursed. That means 24x7 platform availability is your problem. RBI reporting accuracy is your problem. Collections platform behaviour is your problem. Incident RCA is your problem. You do not escalate these — you own them.
What we're looking for:
- 12–16 years of experience in technology roles — within a bank, NBFC, or large fintech lender, not in IT services or software product companies
- Hands-on ownership of FinnOne, FinnOne Neo, Nucleus LMS, or an equivalent enterprise LMS — in production, at an in-house lender, not as an implementer on the vendor or services side
- Deep understanding of loan servicing lifecycle — repayment schedules, prepayments, foreclosures, restructuring, collections — from a technology configuration and ownership standpoint
- Working knowledge of RBI loan reporting requirements and how servicing platform data feeds into regulatory submissions
- Understanding of collections strategy — how it is configured, governed, and optimised within the platform
- Experience managing production-critical platforms in a high-volume, regulator-facing environment
- Familiarity with RBI grievance redressal, conduct compliance, and IT outsourcing guidelines — from having operated under them
Click on Apply to know more.