IT Officer ( IT Graduate - Fresher)

Responsible for executing assigned checklists, special user requests & adhoc/bulk Job processing requests in the shift. Responsible for timely execution and monitoring of all backups, tracking the same till completion. Responsible for monitoring of email alerts. Responsible for escalation to Shift in Charge, System Supervisors for any discrepancy in the daily executions Responsible for timely logging of Snow calls for incidents. Responsible for adhering to the audit deliverables of DPC . Ready to extend shifts during any emergency and to work in 24*7 shifts. Responsible for timely escalating unresolved P1 and P2 Incidents to defined escalation levels as per escalation Matrix. Ensure to perform each task in checklist and cross check if any special request or any adhoc job to be executed on call log basis without any error or delay. Ensure to monitor the backup as per the agreed time and as per the job dependency. Ensure that after executing the backup it should come in writing mode to complete in defined time frame. Email tracking to be done in shift on timely manner to ensure and capture all the scheduled activities, instructions and information w.r.t desk wise Applications and all emails information to be shared with next shift handover person to avoid skipping any activity. Timely escalate to Shift in Charge and System Supervisors for any job failure or run time exceed or any abnormality found during checklist activities execution. Ensure to log call id for each incident. Call id to be log for each incident like job failure or run time exceed and ensure proper closer comment to be updated in call id.

HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. On April 4, 2022 the merger of India€™s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings, making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India. As of March 31st, 2023, HDFC Bank€™s extensive network comprised of 7,821 branches and 19,727 ATMs / Cash Deposit & Withdrawal Machines (CDMs) across 3,811 cities / towns. HDFC Ltd.€™s distribution network comprising 737 outlets, which include 214 offices of HDFC Sales Private Limited stands amalgamated into the Bank€™s network. The Bank€™s international presence includes branches in 4 countries and 3 representative offices in Dubai, London and Singapore offering Home Loan products to Non-Resident Indians and Persons of Indian Origin