Deputy Manager - Customer Experience Management

Job Description - 

•    

  •     BPO/Call     Center Background Min 3-4 Years Experience

        

  •     Comfortable     to Multitask, calls and Emails together

        

  •     Insurance     Experience is required

        

  •     VRM     should possess strong verbal and written skills.

        

  •     Previous     experience on inbound/outbound calls and emails is essential

        

  •     Comfortable     to work in flexible Shifts, Rotational Weekly offs (Including     Weekends – shifts between 8.00am to 7.00pm)

  • Graduate

Key Requirements:

• Handled     VIP customers in previous organisations

      

• Good     Communication skills

      

• Multi     lingual

      

• Strong     Relationship Management skills with Intermediaries as well as     Institutions

      

• Immediate     Joiner (if possible)