Service Desk – Analyst

HCLTech Off Campus Drive 2024 : HCLTech has to recruit candidates for Service Desk – Analyst position through off campus in Lucknow . The candidates who are finished in B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc Eligible to apply for this position. Applications are invited from eligible applicants. Therefore, those who are eligible and interested should apply online. If you are really wish to make your career with HCLTech you can use this recruitment. Notification for HCLTech Off Campus Drive 2024 HCLTech is recruiting B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc candidates for the role of Service Desk – Analyst. Here you will get the details for the post of Service Desk – Analyst includes educational qualification, job description, hiring process and skills required for this HCLTech Off Campus Drive 2024. Bookmark our "Today's Jobs" page to keep updated on the most recent jobs available in the public and private sectors. HCLTech Off Campus Drive 2024 Overview Organization HCLTech Job Category Private jobs Job Role Service Desk – Analyst Qualification B.E, B.Tech, BCA, B.Sc, B.Com, BBA, BA, B.Voc Total Vacancy Various Experience Freshers Job Location , Lucknow Salary As per norms Apply Mode Online Official Website https://www.hcltech.com/ Qualification details for HCLTech Off Campus Drive 2024 Good knowledge of ITIL based Incident/Change/Problem management High level written and verbal communication skills (English) Ability to troubleshoot issues quickly and find solutions to solving them Great knowledge of IT processes and willingness to constantly update knowledge Ability to multi-task, working on more than one issue simultaneously Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match) Strong customer service skills with a passion to exceed customer expectations. Knowledge of ITIL v3, ideally with an ITIL certification. Job Description for HCLTech Off Campus Drive 2024 24×7 Level 1 IT Service Desk support Managing the central mailbox and addressing the user queries Track the incidents to conclusion in line with SLAs and quality standards. Helpdesk (Ticket Logging, dispatching & email support) Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time Ultimate responsibility for ownership of all customers incidents or logged service requests Sending daily reports – Logged, Resolved, Open tickets (Pending with L2) Provide Incident, query and service request management and monitoring (incl. escalation)