Associate analyst - data

To create and update contents for client knowledge base, Internal training requirements, marketing collaterals etc. To clearly understand customer requirements, instructions and specifications To create new customer accounts/ records in the CRM database with all required information regarding requirements and product details To regularly and accurately update the customer records/ accounts as per progress of the project as per agreed SLA To accurately update billing to the customer, invoices to be sent and recovered; and, manage financial accounts pertaining to the customer on closure of the project within the agreed timelines