Process Associate (Voice Process)

This role involves working in a voice-based customer support environment at HCL's Chennai office. Your job will involve handling customer queries, ensuring service standards, and contributing to customer satisfaction. It's a non-tech support role ideal for freshers from arts, commerce, and management backgrounds. Key Responsibilities - Respond to customer inquiries via voice calls in a courteous and professional manner - Meet defined Service Level Agreements (SLAs) - Achieve targets related to productivity and attendance - Follow internal quality guidelines - Work efficiently in rotational shifts - Maintain professionalism in every customer interaction - Collaborate with the team to deliver excellent customer support

HCL Technologies is a globally renowned IT services company with a presence in over 50 countries. Known for its innovation-driven approach, strong client partnerships, and employee-first philosophy, HCL offers rewarding career opportunities in various domains.