About the role
Install, configure, and maintain audio and video equipment, including microphones, speakers, projectors, and video conferencing systems (VCONs).
Manage and support video conferencing facilities, including room-based systems (MTRs), software-based conferencing, and related peripherals (HDMI/C-type cables etc.).
Conduct regular inspections and preventive maintenance of audio and video equipment to ensure optimal performance.
Troubleshoot technical issues related to audio and video systems during events and conferences.
Collaborate with event organizers and technical teams to provide technical support and ensure smooth operation of audio and video equipment.
Coordinate with vendors and suppliers for procuring audio and video equipment and related accessories.
Provide technical support and troubleshooting for complex audio and video systems, including microphones, speakers, projectors, video walls, and video conferencing endpoints.
Document and maintain records of audio and video equipment inventory, maintenance schedules, and technical issues.
(1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (2.) To achieve KPI targets, follow defined processes and adhere to ITIL delivery & quality standards ,regulatory requirements and company policies. (3.) To attend customer call/chats/mails and resolve tickets within agreed SLA of ticket volume and time. (4.) To maintain high login Efficiency (Availability) for customers, document identified risks, issues, mitigation plans and support in execution of BCP/DR plans (5.) To work on value adding activities such Knowledge base update & self development
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