Graduate Trainee

Exciting opportunities await freshers at HCL! We are currently seeking dynamic individuals for the position of Graduate Trainee in Bangalore / Chennai. This recruitment drive is open to freshers with a background in Any Graduate for the year 2025. If you meet the eligibility criteria and are keen on this role, we encourage you to apply at your earliest convenience. Qualifications we seek in you: Educational Qualification is Any Graduate Eligible Batch: 2022, 2023, 2024 Looking for immediate joiner Good Communication Skills Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools Readiness to demonstrate a proactive attitude Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007 Should have knowledge of Windows Operating systems Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required Graduate Trainee - Job Duties (Summary): Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Route problems to internal 2nd and 3rd level IT support staff Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution Administer and provide User account provisioning Participate in ongoing training and departmental development Routine maintenance updates with other IT staff and business units Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions Enable users to work more efficiently and effectively with IT solutions Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Be willing to participate in on-the-job training designed to enhance skills and support capabilities Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Performing User, Privileged and Supplier Access Reviews (Governance) Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure

HCL is a leading global technology company that helps global enterprises re-imagine and transform their businesses through Digital technology transformation.