CRP Operations Manager

The role of the CRP Operations Manager reports to the Head of Global Initiatives and Standards and is responsible for providing people resources to Football The successful applicant will work closely with the Global Standards and Initiatives team and Football Leagues/Events, delivering people resources to the requests made by football delivery teams The successful candidate will oversee a team of approximately 90 operators of varying skill levels, ensuring effective resource allocation and utilisation, aligning customer demands and work/life balance for employees They will also lead workforce development and understanding of what operational excellence is within the CRP and will be responsible for budget management, and employee engagement Lead and direct the CRP Management team in delivering resourcing requests, working closely with the Training and Standard team to align the resources to the HEI standards Execute strategic plans for the CRP, ensuring we have the right number of employees for our internal customer's needs, and the CRP's potential future growth as a pool of multi-skilled operators Manage scheduling pipelines and forecast staffing needs for upcoming events over a 9-12 month horizon Establish and maintain Service Level Agreements (SLAs) with supported projects, regularly reviewing adherence and addressing performance gaps Implement action plans to mitigate resource shortfalls, including leveraging flexible staff during peak periods Develop, manage, and monitor the CRP budget to ensure cost neutrality Manage internal recharging rates across projects Track and analyse key operational metrics, including resource utilisation and cost efficiency Establish feedback loops to assess the performance and quality of CRP staff Use data insights to inform resource planning, operational improvements, and strategic decision-making Regular Management reporting on the status of CRP, including the level of workforce, allocation, upcoming forecasting and action areas Track progress reports against defined KPIs, and identify areas for improvement Conduct objective performance reviews, providing actionable feedback to improve staff quality and performance Ensure compliance with employment laws and regulations, manage worker relations and address employee concerns effectively Champion employee engagement and work-life balance initiatives Promote career development pathways and growth opportunities within the CRP Foster a diverse, equitable, and inclusive workforce

Hawk-Eye Innovations, part of Sony, delivers technology that enhances fairness, safety, and excitement for thousands of sporting events worldwide. As a leader in vision processing, Hawk-Eye provides solutions for officiating, video management, poroduction, broadcasting, and digital experiences, helping teams, officials, and fans enjoy sports more effectively. With a long list of clients, including Adidas, Fox Sports, and Nascar, Hawk-Eye has firmly established itself as a cornerstone of sports innovation. The company is constantly pushing boundaries, and is often called upon to create bespoke solutions tailored to the unique needs of sports leagues and broadcasters. More recently, Hawk-eye partnered with the BNA for the 2023-2024 season, introducing 3D optical tracking technology to improve all accuracy and gameplay speed. Its an exciting space for the company and as demand for enhanced viewing experiences continues to grow, it will be interesting to see where the company goes next.