Retail and Marketplace Manager

Hatch

Experience: 5+ yrs
Location: United States or Canada
Job type: Part-time

Required skills

Excel
Google Sheets

About the role

Come Dream with Us at Hatch

There’s nothing like a great night’s sleep—the cozy, wrapped-up-in-a-heavy-blanket kind of sleep. The fire-crackling, curtains-drawn, DO NOT DISTURB kind of sleep. You know, the good stuff.

But here’s the thing: while 85% of people agree sleep is the key to their well-being, more than half are unsatisfied with their own. Whether it’s stress, interruptions, work, or little ones waking in the night, so many people need help getting truly restorative rest.

That’s where we come in. At Hatch, we’re on a mission to help people build better sleep habits—so they can feel more focused, energized, and present in their lives. We’ve designed best-in-class smart sleep devices, paired with science-backed sleep content, to help people unwind nightly, sleep deeply, and wake gently. More than 5 million sleepers of all ages have made space for rest with Hatch, with our baby products in 1 in 3 nurseries and our adult product, Restore, taking over nightstands (and TikTok) worldwide.

The Gig: How You’ll Make an Impact

Our Growth Marketing team is looking for a Retail & Marketplace Contractor to help maintain smooth operations across our retail and marketplace channels. The contractor will be working 30 hours per week. This is an initial 6-month contract engagement, with the option to extend based on business needs.

We need someone with real retail expertise who can step in with a point of view. You’ll own the operational and commercial layer of our retail business: managing partner relationships, leading margin negotiations, and making sure the right things land on your manager’s desk vs. handling them yourself. You operate like a true owner: independently, proactively, and with real accountability for your channels.

You’ll report to the Sr. Director of Growth Marketing and work closely with Operations, Finance, Marketing, and retail partner teams.

This role is remote-friendly but must be based in the U.S. or Canada. Hatch is based in California, so we ask that you’re available during PST/PDT hours.

What You’ll Do

📆 Projects:

Own day-to-day account management for retail channels including Target and Walmart, and other retailers. You will serve as the primary point of contact for inbound retailer requests and triaging what requires escalation to your manager vs. what you can handle independently
Lead margin negotiations, allowance discussions, and co-op requests with retail partners - advising internally on what’s reasonable and what to push back on
Manage retail channels (Babylist, Nordstrom, Ulta, Faire, Meijer, Best Buy, and others) with support from our Ops team
Own the flow of information between retail partners and internal teams (ops, supply chain, accounting) so cross-functional workflows stay on track without everything routing through your manager
Coordinate chargebacks, compliance requirements, and fulfillment issues with our Ops and Accounting teams, escalating to your manager as needed
Maintain and update the channel partner pricing sheet and retail forecast in partnership with Supply Chain
Monitor retail listings, pricing, and channel activity across partners - flagging MAP violations, buy box risks, and operational issues proactively

🚀 Wishlist:

Build direct relationships with key buyers at priority retail partners - going deeper than day-to-day requests to establish the kind of rapport that earns goodwill and opens doors when it counts.
Build a lightweight weekly cadence to keep leadership informed on retail channel health without requiring them to ask
Identify opportunities to streamline the operational flow between retail partners and internal teams - reducing the reactive, scattered communication that currently falls through the cracks
Support onboarding and setup for new retail partners, including portal access, item setup, and vendor agreement review
Develop playbooks for recurring retailer scenarios (promo periods, chargebacks, listing issues) so institutional knowledge doesn’t live in one person’s head

✨ Human:

Relationship-first communicator - you’re comfortable picking up the phone, building rapport over email, and staying close to buyer contacts the way Target and Walmart expect
Expert in the room, not just an executor - you bring a POV to retailer conversations and can advise on what’s worth fighting for vs. letting go
Independent operator - you own your workstream, stay organized without daily check-ins, and communicate proactively when something needs attention

What You’ll Bring

5+ years of experience in retail channel management, merchandising, or account management - from the brand side or having been a buyer at a major retailer
Direct experience working with Target, Walmart, or Babylist - you know how these retailers operate, what they prioritize, and how to negotiate terms that work for both sides
Strong instincts on margin negotiations: allowances, deductions, co-op, promotional terms - you can make the call and explain your reasoning without escalating every decision
Experience coordinating across supply chain, finance, and ops teams to keep retail workflows moving
Strong organizational skills and the ability to ramp quickly and operate independently in a contract capacity
Comfort with Excel or Google Sheets for pricing, forecasting, and margin analysis

Why You’ll Love Your Gig at Hatch

💛 We’re a certified Great Place to Work! 93% of our employees say Hatch is a great place to work.

💡 You’ll work with an amazing leadership team that truly values employees and leads with our company values every day.

🌙 We help people sleep better! Our products make a meaningful impact on people’s lives.

🎉 Our team is collaborative, fun, and full of brilliant minds.

🚀 We’re backed by world-class investors and growing fast!

🏡 We support flexibility with a remote-friendly work environment.

About Hatch

Designed by experts and loved by parents, our Rest family—including Rest, Rest+, and Rest Go—helps little ones (and their grown-ups) build healthy sleep routines. For adults, Hatch Restore is a fully customizable smart sleep clock and sunrise alarm designed to help you unwind nightly, sleep deeply, and wake gently.

Founded in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss and featured on Shark Tank, Hatch is headquartered in Menlo Park, California.

We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome applicants of all backgrounds, experiences, and perspectives.

Ready to Help the World Sleep Better?

We’d love to hear from you! Apply now and join us in making great sleep a reality for all.

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About Hatch

Develops smart devices and apps to improve sleep quality.

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