Technical Claims Specialist - Home Claims

Sitting within our Home Claims team, you'll be acting as a technical expert within the team and being the first point of contact for colleagues needing advice, support and coaching on a claim. Supporting Home Claims in building the right capability in providing good customer and commercial outcomes by reviewing and monitoring outcomes/KPI's (using data) and supporting improvements through technical development Maintaining new start training content as a subject matter expert and creating, maintaining and delivering all function specific technical training for the Home Claims department Conducting a training/coaching needs analysis using our operational framework Identifying and tracking technical needs and themes for individual colleagues and across the wider Home Claims department Completing regular cause audits and referrals to ensure that all work is being carried out to a high level of accuracy in line with our standard operating procedures Being the referral and escalation point for colleagues (or suppliers, where relevant) with technical queries

We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.