Home Claims Handler

Home Claims Handler Hours: 37.5 Hours per week, on a rotational basis including 2 in 4 weekends Salary: £27,750 Location: Bexhill Contract: Hybrid (1 Day in the office per week) Start Date: 16th of June Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain and deliver an effective claims support function through desktop settlements or liaising with suppliers whilst always being available to the customer. Handlers will also be required to support the management team in achieving SLAs across the department by allocating and managing case load effectively within SLA targets. Job Details: Claims Management: Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4C's Culture. Technical Support: Serve as a technical referral point for colleagues, suppliers, and internal stakeholders. Claims Reserving: Ensure claims are adequately reserved, loss coded, and managed for accurate pricing and reserving. System Maintenance: Maintain, update, and navigate various system platforms (e.g., Fintech, GW, Respond). Best Practices & Compliance: Work with the Claims Team Leader to maintain best practice documents; handle complaints and FOS referrals; complete mandated training. Customer Focus: Meet customers' expectations and provide fair outcomes; challenge processes that do not prioritize customers' interests.

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.