Support Engineer – Terraform Cloud (Remote – India, Noida) | 6AM to 3PM IST Shift

Join HashiCorp, a global leader in cloud infrastructure automation, as a Support Engineer working on Terraform Cloud and Enterprise solutions. If you are passionate about DevOps, customer success, and solving complex cloud deployment challenges, this role is your gateway to an elite technical support career. Resolve complex technical issues via Zendesk within SLA timelines Reproduce and debug customer problems using custom tools and real-world configurations Attend live customer installations, issue triage sessions, and debug calls Collaborate with Product, Engineering, and Sales teams on technical resolutions Author and update technical documentation, guides, and internal knowledge base Participate in on-call rotations and contribute to proactive issue prevention Improve internal tooling and automate repetitive tasks in support workflows 30-Day Goals Deploy a basic infrastructure using Terraform Enterprise (TFE) Contribute to docs or guides Handle Level 1 support with minimal supervision 60-Day Goals Handle Level 1 and Level 2 support autonomously Provision TFE with little assistance Ride-along on customer installations and log file analysis Deploy resources in AWS, Azure, GCP using Terraform 90-Day Goals Lead live customer installs independently Root-cause critical production issues Implement bug fixes or minor feature enhancements Reproduce and escalate Terraform bugs

HashiCorp (An IBM Company)