Job Summary:
The Night Auditor is responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail. They'll also check room rates to ensure accuracy before reporting them on opening night.
Night Auditor Job Responsibilities:
- Welcome guests in a warm and friendly manner overnight
- Ascertains guests’ lodging and purchasing needs
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Registers guests and manages the rooming chart
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver’s license number; operating credit card authorization systems
- Balances cash drawer by counting cash at the beginning and end of the work shift
- Reconciles nightly finances and reports
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Provides pre-arrival support for guests arriving on packages
- Facilitates correspondence with guests
- Knows all essential aspects of our resort or hotel operations
- Acts as the site liaison for the services and sales center
- Works collaboratively with any resort associates and resources
- Other duties as assigned
Night Auditor Qualifications / Skills:
- Strong customer service skills
- Knowledge of safety and security procedures
- Advanced math and bookkeeping skills
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing
- Attention to detail and organizational skills
- Time management and multitasking skills
- Excellent verbal and written communication skills
- Ability to solve problems and diffuse tense situations
- Analytical mind, with a strong attention to detail and an affinity for numbers
Education, Experience, and Licensing Requirements:
- High school diploma
- Past experience in customer service or hospitality
- Experience with accounting procedures and administrative tasks
- Proficiency with computers
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Benefits:
- 401k
- Paid time off
- Health, life, dental, and vision insurance
Learn more about us at https://harrisongrouphotels.com/