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Assistant Director of Client Success - Ambulatory

Salary

$0.01k - $0.015k

Min Experience

2 years

Location

Mumbai, Maharashtra, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Responsibilities

Provide direct supervision and mentorship to clinical and administrative staff in both Dental and Ambulatory departments.
Support department managers/supervisors with hiring, onboarding, training, and performance management.
Increase customer engagement
Develop and nurture proven relationships with clients, serving as their primary point of contact.
Become experienced in the client's strategic business targets and operations.
Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services.
Facilitate or host webinars with experts to enhance customers’ product knowledge.
Monitor contract renewals and proactively engage with clients to secure renewals.
Identify opportunities for upselling additional products or services to meet client needs.

Requirements

Bachelor’s degree in any discipline, Marketing, Computer Science, or a related field.
Proven experience as a Customer Success Manager or in a similar client-facing role.
Proven communication, negotiation, and interpersonal skills.
Ability to understand technical concepts and translate them into client-friendly terms.
Results-driven with a focus on customer satisfaction and retention.

customer service

client relationship management

project management

communication

negotiation

technical knowledge