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Assistant Director of Client Success - Ambulatory

Salary

$0.01k - $0.015k

Min Experience

2 years

Location

Mumbai, Maharashtra, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Responsibilities

  • Provide direct supervision and mentorship to clinical and administrative staff in both Dental and Ambulatory departments.
  • Support department managers/supervisors with hiring, onboarding, training, and performance management.
  • Increase customer engagement
  • Develop and nurture proven relationships with clients, serving as their primary point of contact.
  • Become experienced in the client's strategic business targets and operations.
  • Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services.
  • Facilitate or host webinars with experts to enhance customers’ product knowledge.
  • Monitor contract renewals and proactively engage with clients to secure renewals.
  • Identify opportunities for upselling additional products or services to meet client needs.

Requirements

  • Bachelor’s degree in any discipline, Marketing, Computer Science, or a related field.
  • Proven experience as a Customer Success Manager or in a similar client-facing role.
  • Proven communication, negotiation, and interpersonal skills.
  • Ability to understand technical concepts and translate them into client-friendly terms.
  • Results-driven with a focus on customer satisfaction and retention.

Skills

customer service
client relationship management
project management
communication
negotiation
technical knowledge