Website:
innoknowvex.in
Job details:
Company Description Innoknowvex is an education technology company focused on reimagining how learning is designed, experienced, and applied in a fast-changing world. Rather than delivering static content, Innoknowvex creates learning experiences that encourage critical thinking, experimentation, and real-world problem solving. Its approach combines technology, insight-driven learning, and adaptive frameworks to help individuals and teams move beyond conventional paths and build future-ready capabilities. Every solution is crafted to help learners convert understanding into tangible progress, moving from ideas to influence and from learning to leadership. Innoknowvex attracts people who want to shape what comes next, not just absorb what already exists.
Role Description The Hardware Support Specialist is a full-time, on-site role based in Bengaluru. This role involves providing hands-on hardware and technical support for computers and related equipment used across Innoknowvex’s learning and operational environments. Day-to-day responsibilities include diagnosing and troubleshooting hardware issues, performing routine computer maintenance, and ensuring that systems and devices remain secure, stable, and available. The Hardware Support Specialist will respond to support requests, document issues and resolutions, coordinate with vendors when needed, and help maintain inventories of hardware assets. The role also focuses on delivering clear, courteous communication and service to internal users to support a high level of customer satisfaction.
Qualifications
- Candidates should possess strong Hardware Support and Technical Support skills, including experience with desktops, laptops, peripherals, and basic networking interfaces.
- Candidates should possess solid Troubleshooting and Computer Maintenance skills, including diagnosing issues, performing repairs or replacements, and applying preventive maintenance practices.
- Candidates should possess a focus on Customer Satisfaction, with the ability to communicate clearly, manage expectations, and deliver timely resolutions.
- Relevant skills such as familiarity with operating systems (Windows, macOS, or Linux), ticketing systems, and basic cybersecurity and data protection practices are beneficial.
- Qualifications such as a diploma or degree in Computer Science, Information Technology, or a related field, along with industry certifications (e.g., CompTIA A+, hardware support certifications), are preferred.
- Ability to work collaboratively on-site in Bengaluru, prioritize multiple requests, and maintain accurate documentation of support activities.
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