Loan Fulfillment Manager (New Accounts)

We're looking for a Loan Fulfillment Manager (New Accounts) who blends strong operational discipline with a performance-driven mindset. In this role, you'll lead a team internal and external team focused on turning qualified applications into funded loans. You'll own the conversion funnel from underwriting decision to funding, and work closely with Sales, Risk, and Member Experience to accelerate throughput, improve quality, and deliver results. Your happy place? Maximizing approvals and speed without compromising on compliance, risk, or customer trust. RESPONSIBILITIES Own the Underwriting-to-Funding Process: Manage internal and external daily operations to ensure applications are reviewed promptly and accurately, moving qualified applicants efficiently toward funding. Lead and Develop a High-Performing Team: Train, coach, and motivate analysts and support staff to achieve speed, quality, and conversion KPIs. Streamline Operations: Identify bottlenecks, eliminate redundancies, and implement scalable processes to improve throughput and reduce turnaround time. Collaborate Cross-Functionally: Work with Product, Credit Risk, Compliance, and Member Experience to enhance tools, adjust strategies, and maintain a compliant and customer-friendly decision process. Report on Performance: Monitor daily volume, SLA adherence, approval rates, and funding rates. Use insights to recommend changes that move the needle. Ensure Compliance: Maintain strong controls aligned with all applicable regulations and internal credit policies. Relationships: Build strong relationships with internal teams and vendor partners, ensuring effective communication and collaboration for high-quality service and support.

Happy Money is a leading consumer finance company dedicated to helping people achieve their goals through responsible lending. Through its fully-digital platform, Happy Money partners with credit unions, banks and asset managers to originate high-quality credit solutions, diversify their portfolios and expand their impact and reach nationwide. Backed by investors like TruStage Ventures, Happy Money enables financial institutions to grow as a force for good in their communities while helping people use money as a tool for their happiness. Together with their community-focused capital partner network, Happy Money has originated over $6 billion in loans representing more than 300,000 members who have taken greater control of their financial futures.