Job Summary
We are looking for an experienced Store Manager to manage the overall operations of the store, drive
sales, ensure excellent customer service, and lead the store team. The ideal candidate should have
strong experience in retail operations, sales, team management, inventory control, and customer
relationship management.
Key Responsibilities
• Manage the day-to-day operations of the store and ensure smooth functioning.
• Drive store sales and revenue in line with business targets.
• Monitor sales performance, conversion, average transaction value, and other store KPIs.
• Lead, motivate, and manage the store sales and support team.
• Allocate targets and monitor individual and team performance.
• Ensure high standards of customer service and customer experience.
• Handle customer queries, complaints, escalations, and ensure timely resolution.
• Monitor inventory, stock availability, stock movement, and replenishment.
• Coordinate with warehouse, logistics, merchandising, and other internal teams.
• Ensure proper visual merchandising and store presentation.
• Maintain store hygiene, discipline, safety, and operational standards.
• Monitor billing, cash handling, daily sales reports, and store documentation.
• Conduct regular stock checks and support inventory audits.
• Ensure compliance with company policies, SOPs, and retail processes.
• Analyse sales and inventory reports and take corrective actions wherever required.
• Support promotional activities, new product launches, and store events.
• Prepare and share regular MIS and performance reports with management.
Key Skills
• Retail Store Operations
• Sales & Business Development
• Team Management
• Customer Relationship Management
• Inventory Management
• Target & KPI Management
• Visual Merchandising
• Cash & Billing Management
• MIS & Sales Reporting
• Problem Solving
• Communication & Negotiation Skills
