Manager – IT Change Management

The IT Change Manager is responsible for planning, implementing, and managing the IT change management process, ensuring minimal disruption to IT services while enabling necessary changes. This role is critical in balancing the need for change with the stability and availability of IT systems. The Change Manager will champion the change management process and work closely with various IT teams and business stakeholders. KEY RESPONSIBILITIES & TASKS Change Planning & Scheduling: Review and assess proposed changes, ensuring proper authorization, risk assessment, impact analysis, and scheduling. Coordinate change implementation with relevant teams. Change Communication: Communicate planned changes to affected users and stakeholders in a timely and effective manner. Maintain communication channels and feedback loops. Risk Management: Identify, assess, and mitigate potential risks associated with changes. Develop contingency plans and rollback procedures. Change Implementation & Tracking: Oversee the implementation of approved changes, ensuring adherence to established procedures. Track the progress of changes and document outcomes. Post-Implementation Review: Conduct post-implementation reviews to evaluate the success of changes, identify areas for improvement, and capture lessons learned. Reporting & Metrics: Generate regular reports on change management performance, including key metrics such as number of changes, success rate, and mean time to implement. Analyze data to identify trends and areas for improvement. Tool Management: Manage and maintain the change management tool (e.g., ServiceNow, Remedy). Ensure data integrity and proper utilization of the tool. Training & Awareness: Provide training and awareness programs to IT staff and business users on the change management process and its importance. Continuous Improvement: Continuously evaluate and improve the change management process based on feedback, best practices, and industry trends. Collaboration: Collaborate effectively with various IT teams (e.g., development, operations, security) and business stakeholders to ensure successful change implementation. Compliance: Ensure compliance with relevant regulations and policies related to change management. Responsible for the further development and optimization of established change enablement practice, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of change enablement You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time.

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world's largest and most modern reefer container fleets, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.