Docdort
Website:
docdort.com
Job details:
Industry: Real Estate
Experience: 2–5 years
Key Responsibilities
- Plan and execute smooth unit handovers to customers, ensuring all processes are timely and professional.
- Coordinate closely with internal teams including Projects, Quality Assurance, Legal, and CRM to ensure seamless pre-possession readiness.
- Verify and finalize all required documentation prior to handover to avoid delays or compliance issues.
- Schedule and manage customer possession appointments, accommodating preferences where possible.
- Conduct thorough unit inspections and collaborate with relevant departments to resolve pre-handover defects or concerns.
- Act as the primary point of contact during possession, addressing customer queries and concerns with empathy and professionalism.
- Maintain accurate and up-to-date handover records, reports, and documentation for audit and reference purposes.
- Ensure every customer enjoys a positive, stress-free possession experience that reflects our commitment to quality service.
Requirements
- 2–5 years of relevant experience in handover, possession coordination, or customer service within the real estate sector.
- Familiarity with real estate documentation, regulatory requirements, and best practices in customer coordination.
- Strong interpersonal, communication, and organizational skills with attention to detail and problem-solving ability.
Skills: resolve,communication,real estate,documentation,handover,crm,projects,customer service
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