About the Department
The HRCHC Mobile Healthcare Coordinator: Coordinates the schedule of the mobile dental and medical units at various community partner sites and special events; communicates schedule, develop partnerships and program changes or adjustments to both internal and external staff; assists with patient registration as needed.
Position Duties
- Coordinate and maintain schedules for mobile healthcare units at partner sites and events
- Communicate schedule changes and operational updates to staff and community partners
- Ensure staff have necessary information, supplies, and resources for efficient service delivery
- Monitor inventory levels, anticipate supply needs, and report shortages
- Assist with setup, operation, and breakdown of mobile units, including secure equipment, basic maintenance, and cleanliness
- Support on-site operations and coordinate workflow among mobile unit staff
- Ensure compliance with sterilization procedures, including autoclave log completion in collaboration with the Senior Dental Hygienist
- Respond to inquiries regarding mobile healthcare services, assist with MOU’s and escalate issues as appropriate
- Participate in outreach and community engagement activities to promote services
Minimum Qualifications
Education and Experience:
- Associate’s degree in a related field; and at least 2 to 3 years’ job-related experience preferably in healthcare; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
- Must possess excellent communication skills and the ability to work independently and as part of a team.
Knowledge and Skills:
- Customer Service: Knowledge of customer service principles and practices, including setting and meeting quality standards and evaluating customer satisfaction
- Community Resources: Knowledge of community-based healthcare resources and services that support health equity and patient access to care
- HIPAA Compliance: Working knowledge of the Health Insurance Portability and Accountability Act (HIPAA) to ensure patient privacy and confidentiality
- Technology & Office Systems: Proficient in the use of general office equipment and computer applications, including word processing, spreadsheets, and electronic systems; knowledge of office practices, procedures, and administration
- Critical Thinking: Ability to use logic and reasoning to analyze situations, evaluate information, and identify effective solutions; considers risks, costs, and benefits of potential actions
- Computer Skills: Strong computer proficiency with the ability to accurately complete administrative and financial-related tasks; experience with spreadsheet tools, reporting systems, and data entry (experience with Abila/MIP accounting software a plus)
- Interpersonal Skills: Ability to build and maintain professional, cooperative relationships with staff, management, community partners, and external organizations
- Communication: Ability to clearly and effectively communicate information both verbally and in writing, including preparing reports with data and statistics. Demonstrates active listening skills and the ability to convey information with professionalism, tact, and confidentiality when interacting with patients, staff, and community partners
- Time Management: Strong organizational skills with the ability to plan and prioritize daily tasks, manage schedules, and meet deadlines. Capable of working independently after initial guidance while adapting to changing priorities in a mobile healthcare environment
Other Qualifications
- Operational Coordination: Ability to manage and execute the daily logistics of mobile healthcare units, including scheduling sites, coordinating staff, and ensuring readiness for service delivery
- Patient Flow & Care Support: Skill in managing patient intake, triage support, registration, and throughput to ensure efficient and patient-centered care
- Community Engagement: Builds and maintains strong relationships with community partners, schools, and organizations to expand access to care and support outreach efforts
- Customer Service Excellence: Delivers high-quality, respectful service to patients and partners; responds to concerns and evaluates satisfaction to improve services
- Adaptability & Flexibility: Effectively adjusts to changing schedules, locations, patient volumes, and unexpected challenges in a mobile healthcare environment
- Problem-Solving: Identifies operational or patient care issues quickly and implements practical, timely solutions while escalating concerns when appropriate
- Attention to Detail: Ensures accuracy in scheduling, documentation, patient records, and compliance requirements
- Compliance & Safety Awareness: Adheres to healthcare regulations, including HIPAA, infection control, and mobile unit safety protocols
- Inventory & Resource Management: Monitors and maintains appropriate levels of supplies and equipment; anticipates needs based on upcoming schedules and usage
- Technical Proficiency: Utilizes electronic health records (EHR), scheduling systems, and standard office software to manage operations and documentation