Tech Customer Support

The Customer Support department consists of an international team, covering different time zones on a 24-hour basis. Main objective is to provide support to incoming requests from HTB users & customers across all products. Customer Support Agents collaborate closely with other departments (e.g. infra, content development & software engineering) so that they can provide solutions and resolve issues. Customer satisfaction and speed of resolving issues are the main metrics in the Tech Customer Support team. Also, occasional weekend shift coverage may be required a few times per year. Main responsibilities will be the troubleshooting and the provision of innovative approaches to resolving incidents, covering the weekend shift. Being already part of the HTB community is an asset in this role, since there is a need for support across our HTB platforms. We are mainly using Intercom with our type of communication being mostly written, so a good knowledge of English language and good writing skills are a must have. Your experience in web development as well will be highly appreciated. Based on the needs of the team, please take into consideration that we are looking to cover the South America time zone.

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