Business Analyst, Agent Quality
H&R Block
- Salary
- $62k - $94k
- Experience
- 2+ yrs
- Location
- United States
- Job type
- Full-time
Required skills
- Microsoft Excel
- CoPilot
- NiCE systems
- Nexidia
About the role
Bachelor's degree in related field or equivalent; 2+ years call center or customer service experience; proficiency in Excel and CoPilot; familiarity with contact center operations, KPIs, and quality assurance; ability to analyze call center metrics.
About H&R Block
Global provider of tax preparation, financial, and small-business solutions.
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