Benefits Customer Onboarding Leader

The CX Benefits Operations, Customer Onboarding Leader will help lead and scale our benefits operations teams to deliver a world-class experience and make health benefits accessible to millions of people. In this role you will lead 3-5 first line leaders and a total team size of 20-40 employees. You'll be directly responsible for the team which leads the onboarding experience of thousands of small and medium businesses, members, and dependents on the Gusto platform. Benefits, and especially health insurance, are our top priority, and a seamless onboarding experience is paramount to building the trust and customer loyalty we strive for.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.