Platform Support Engineer

Guidewire is seeking a Platform Support Engineer - Fresher on the Guidewire Global Support (GGS) Platform team to handle operational tasks for our customers. The successful candidate will be part of the Product Development Operations (PDO) Organization, working in a hybrid environment that offers 24x7 service to customers who are using our software both on-premise and in the Guidewire Cloud. Responsibilities Function as a primary contact to promptly perform runbook tasks at designated scheduled times for a specific Guidewire customer in adherence to team standards, thereby ensuring that we meet and exceed customer satisfaction. Execute SQL queries and generate reports as required. Collaborate with additional support teams as required and align with Guidewire support processes. Document activity in support cases using Guidewire ticketing system and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. Ensure availability as per the shift roster. Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and point of contact. Required skills and experience Bachelor's Degree in Computer Science or related field Some experience using SQL Preference for familiarity with a customer incident tracking or CRM systems like Salesforce.com Familiarity with software defect tracking systems, with a preference for experience using tools like JIRA. Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus. Understanding of the software development lifecycle. Exposure to range of technical skills including Object-Oriented Programming (Java, C#, or similar languages), relational databases, XML, and cloud architecture. Competence in reading and interpreting application server log files Strong communication and presentation skills Read, write, and speak fluent English.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.