Front Office Associate
Hyatt
full-time
About the role
Hyatt
Website:
hyatt.com
Job details:
Organization- Hyatt Regency Kochi
Summary
- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel’s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
Qualifications
BHM / Diploma in Hotel Management
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