Guest Service Associate Food & Beverage - Holiday Inn Express Chennai OMR Thoraipakkam
IHG Hotels & Resorts
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
About the role
IHG Hotels & Resorts
Website:
ihgplc.com
Job details:
Key Responsibilities
Guest Service
- Welcome guests warmly and provide courteous service at all times.
- Take food and beverage orders accurately and efficiently.
- Serve food and beverages according to hotel standards.
- Ensure guest satisfaction by responding promptly to guest requests and concerns.
- Maintain a positive and professional attitude while interacting with guests.
Restaurant Operations
- Prepare restaurant and buffet setup before service hours.
- Ensure tables, chairs, cutlery, crockery, and buffet counters are clean and properly arranged.
- Refill buffet items and maintain food presentation standards.
- Clear and reset tables promptly during and after service.
- Support breakfast operations as per Holiday Inn Express brand standards.
Hygiene & Cleanliness
- Maintain cleanliness of restaurant, pantry, and service areas.
- Follow food safety and hygiene standards at all times.
- Ensure proper handling of food items and equipment.
- Adhere to grooming and uniform standards.
Coordination & Teamwork
- Coordinate with kitchen and other departments for smooth operations.
- Assist colleagues during busy operations and peak hours.
- Attend departmental briefings and training sessions.
Billing & Cash Handling
- Assist in billing procedures and POS operations when required.
- Ensure accurate handling of guest checks and payments.
Safety & Compliance
- Follow hotel safety, fire, and emergency procedures.
- Ensure compliance with hotel policies and operational standards.
Required Qualifications
- Diploma / Degree in Hotel Management or Hospitality preferred.
- Freshers or candidates with 1–2 years of F&B service experience can apply.
- Basic knowledge of food and beverage service standards.
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