Gold Coins Club & Resort
Website:
goldcoinsresort.in
Job details:
Company Description Gold Coins Club & Resort is a 25-year-old green heritage property located in the heart of Electronic City Phase II, Bengaluru, India. Spread across 10 acres, it is a fun-filled, lush green destination ideal for corporate outings, team-building events, and leisure stays. The resort offers a wide range of activities including adventurous rope courses, target shooting, archery, ATV rides, cricket, football, volleyball, rain dance, swimming, badminton, table tennis, and paintball. With 25 well-appointed cottages, it is also suited for conferences, training programs, weddings, birthday celebrations, and family or school gatherings. Guests experience a blend of nature, adventure, and comfortable hospitality in a vibrant setting.
Role Description The Guest Relationship Executive is responsible for delivering a welcoming and professional experience to all guests and visitors at Gold Coins Club & Resort. This full-time, on-site role based in Bengaluru includes greeting guests on arrival, managing check‑in and check‑out processes, and responding promptly to queries and service requests. The role involves coordinating with housekeeping, food and beverage, activities, and events teams to ensure smooth operations and high guest satisfaction, including corporate groups and event parties. The Guest Relationship Executive maintains guest records, handles basic reservations and billing queries, and follows up on feedback to support continuous service improvement. The position requires a proactive, guest‑centric approach to ensure every visitor enjoys a comfortable and memorable stay.
Qualifications
- Strong guest service and hospitality skills, with the ability to create a welcoming and professional environment.
- Proficiency in verbal and written communication in English; knowledge of local languages is an advantage.
- Basic knowledge of front office operations, reservations, and handling guest queries or concerns.
- Ability to coordinate with multiple teams (housekeeping, activities, events, food and beverage) to ensure seamless guest experiences.
- Good organizational and time management skills to handle multiple guests, events, and tasks efficiently.
- Comfort with using computers and hotel management or reservation software; familiarity with MS Office tools.
- Professional appearance and demeanor, with a courteous and patient attitude in busy or challenging situations.
- Prior experience in hospitality, resorts, clubs, or customer-facing roles is preferred.
- Minimum of a high school diploma; a degree or certification in hospitality management or a related field is an added advantage.
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