Website:
kahedu.edu.in
Job details:
Company Description
Karpagam Academy of Higher Education (KAHE), established under Section 3 of the UGC Act 1956, is approved by the Ministry of Human Resource and Development, Government of India. The institution is known for contemporary infrastructure, modern teaching methodologies, and career-oriented training that supports strong placement outcomes. KAHE emphasizes both technical expertise and the development of communication and soft skills, delivering holistic education grounded in a strong value system. With a community of around 6,000 students and over 750 teaching and non-teaching staff, the academy continues to set new benchmarks in higher education. Prospective team members can expect a dynamic academic environment that values professionalism, growth, and student-centered service.
Role Description
The Guest Relations Specialist is a full-time, on-site role based at KAHE in Coimbatore. This role involves welcoming and assisting visitors, parents, partners, and other guests, ensuring a professional, courteous, and helpful experience from arrival to departure. Daily responsibilities include managing guest inquiries, coordinating campus visits and meetings, providing accurate information about institutional services, and maintaining visitor records. The specialist will collaborate with academic and administrative departments to address guest needs, support events and official functions, and handle any concerns or escalations promptly. The role also requires maintaining a neat reception or guest area, adhering to institutional protocols, and representing KAHE’s values in every interaction.
Qualifications
- Candidates should possess strong Guest Relations and Customer Service skills to manage inquiries, assist visitors, and ensure a welcoming environment.
- Candidates should possess excellent Communication skills to interact clearly and respectfully with guests, staff, and students in person, over phone, and via email.
- Candidates should possess Customer Experience skills to anticipate needs, resolve issues efficiently, and enhance overall satisfaction with KAHE’s services.
- Candidates should possess Sales-related skills to confidently explain programs and offerings, support admissions-related discussions, and promote KAHE’s strengths when appropriate.
- Additional beneficial qualifications include proficiency in basic computer and office tools, strong organizational and time-management abilities, and professional grooming and etiquette.
- A diploma or degree in hospitality, administration, or a related field, along with prior experience in guest relations, front office, or customer-facing roles, will be an advantage.
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