Hostie - Boutique travel homes
Website:
hostie.in
Job details:
Company Description
Hostie, established in 2017, is dedicated to creating unforgettable travel experiences through its boutique travel homes. Specializing in luxury serviced apartments, farmhouses, mountain homes, and unique vacation properties, Hostie provides travelers with a home away from home. With over 30,000 satisfied customers, Hostie offers personalized hospitality and attention to detail that sets it apart. Unlike aggregators, Hostie carefully curates homes in partnership with property owners to ensure every stay is exceptional. Operating with passion and commitment, Hostie invites you to be part of its journey in redefining travel experiences.
Guest Relations Specialist – HOSTIE
📍 Gurugram | Full-Time | On-Site
About HOSTIE
Hostie, established in 2017, is a premium boutique hospitality brand curating unique stay experiences across luxury serviced apartments, mountain homes, farmhouses, and vacation homes. With 30,000+ happy guests served, we specialize in delivering personalized, high-quality hospitality for leisure, business, and medical travelers.
Role Overview
As a Guest Relations Specialist, you will be the face of Hostie’s experience on-ground, ensuring every guest interaction reflects warmth, precision, and premium service.
You will not just manage guests — you will own the entire experience lifecycle, from arrival to departure, while maintaining property standards, vendor coordination, and SOP excellence.
Key Responsibilities
1. Guest Experience Management
- Ensure seamless check-ins and check-outs
- Deliver personalized guest interactions and quick resolution of concerns
- Handle guest queries, complaints, and special requests proactively
- Maintain high guest satisfaction and review scores
2. Reservations & Coordination
- Manage and monitor booking flow and reservations
- Coordinate with front office, housekeeping, and operations teams
- Ensure accurate communication across departments
3. Property Management & Maintenance
- Oversee day-to-day property operations
- Coordinate with vendors (AC, plumbing, electrical, housekeeping, etc.)
- Ensure quick resolution of maintenance issues
- Maintain readiness for guest arrivals at all times
4. Quality Control & Audits
- Conduct regular property audits and inspections
- Ensure Hostie standards (linen, amenities, fragrance, cleanliness) are maintained
- Identify gaps and implement corrective actions
- Maintain audit reports and track improvements
5. SOP Implementation & Improvement
- Ensure strict adherence to Hostie SOPs
- Train staff on SOP execution
- Continuously upgrade processes based on guest feedback and operational learnings
6. Vendor & Stakeholder Liaison
- Build and manage relationships with external vendors and property owners
- Ensure timely service delivery and cost efficiency
- Negotiate and maintain service quality standards
Qualifications & Skills
- Strong experience in Guest Relations / Customer Service
- Excellent communication and interpersonal skills
- Hands-on experience with reservations and front office operations
- Strong problem-solving mindset and ownership attitude
- Ability to manage multiple properties / tasks simultaneously
- Detail-oriented with strong organizational skills
- Comfortable working in a fast-paced, dynamic environment
Preferred Background
- Bachelor’s degree in Hospitality / Business / related field
- Prior experience in hospitality, boutique stays, hotels, or serviced apartments
What We’re Looking For
- Someone who doesn’t just solve problems — prevents them
- Someone who notices details others ignore
- Someone who takes ownership like it’s their own property
- Someone who believes hospitality is not service, it’s an experience
Interested applicants can reach out @9599115126 or DM @hr.hostie@gmail.com
Click on Apply to know more.