AIMER Business School
Website:
aimerbschool.com
Job details:
Role: Guest Relations Officer
Reports to: Administration Manager
Location: Markaz Knowledge City, Kozhikode
About AIMER Business School
At AIMER Business School, we are on a mission to transform the education landscape. As a leading institution, we leverage innovation, technology, and forward-thinking to deliver world-class education to students globally. Our goal is to provide learners with personalized, accessible, and high-impact learning experiences.
Role Overview
To deliver a professional, welcoming, and seamless experience for all visitors, guests, prospective students, parents, corporate partners, recruiters, guest speakers, alumni, and dignitaries visiting AIMER Business School. The Guest Relations Officer is responsible for coordinating guest hospitality, campus visits, institutional events, and ensuring every interaction reflects the institution's standards of excellence
Duties & Responsibilities
- Welcome and assist all visitors, parents, prospective students, corporate partners, recruiters, and VIP guests.
- Manage visitor registration, appointment verification, and visitor pass issuance.
- Coordinate campus tours and ensure all visit schedules are well organized.
- Arrange meeting rooms, refreshments, presentation materials, and hospitality requirements.
- Coordinate hospitality for seminars, conferences, orientations, placement drives, and institutional events.
- Liaise with Admissions, Academics, Administration, Corporate Relations, Security, Housekeeping, and IT to ensure seamless guest experiences.
- Maintain visitor records, feedback forms, and hospitality reports.
- Handle visitor inquiries professionally through phone, email, and in person.
- Coordinate transportation and accommodation arrangements for VIP guests when required.
- Ensure reception and visitor areas remain clean, organized, and welcoming.
- Collect guest feedback and recommend service improvements.
- Resolve visitor concerns promptly and escalate issues when necessary.
- Ensure compliance with institutional visitor management and security policies.
- Support accreditation visits, inspections, and official delegations.
Qualification
- Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, Tourism, or a related discipline.
- Certification in Hospitality or Customer Service is an added advantage.
Experience
- 2–5 years of experience in Guest Relations, Front Office, Hospitality, Customer Service, Administration, or Event Coordination.
- Experience in educational institutions will be preferred.
Skills
- Excellent communication and interpersonal skills.
- Professional etiquette and presentation.
- Strong customer service orientation.
- Event coordination and hospitality management.
- Organizational and multitasking abilities.
- Problem-solving and conflict-resolution skills.
- Time management.
- Proficiency in Microsoft Office and visitor management systems.
- Ability to work under pressure with attention to detail.
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