Dazzles Studio
Website:
dazzles.in
Job details:
Job Title
1. Client Relationship Manager (CRM)
2. Location: Bangalore
3. Department: Business Team
4. Reports To: General Manager
Job Purpose
• To serve as the primary liaison between Dazzles and its clients, ensuring a seamless and
high-touch
• client journey. The CRM will be based at the front desk and will manage the flow of
information and
• coordination across all client-facing functions to ensure elevated service experiences
that reflect the
• brand's premium positioning.
Key Responsibilities (KRAs)
• PREP – Pre-Client Visit Preparation
1. Information Centre Management:
2. 3. Ensure all daily logs, reports, and submissions are completed before store opening.
Review client appointments and identify HNIs or management guests scheduled for the
day.
4. Ensure information is up-to-date across all desks (Front Desk, Coordination Desks,
QRD).
5. Environment Readiness:
6. 7. Ensure the front desk team is briefed and prepared.
Validate that all 14 touch points across 4 coordination desks, front desk, and QRD are
operational and client-ready.
8. Ensure associates are in position and prepared for their roles.
1• PRESENT – During the Client Visit
1. Client Journey Oversight:
2. Monitor and manage the client journey across all 14 critical touch points.
3. Coordinate with desk associates to ensure smooth transitions and timely responses.
4. Be physically present during high-priority interactions (e.g., in lounges during sales
discussions).
❖ Sales Support:
5. Ensure the Seven Steps of Hospitality (internal proprietary process) are followed by
associates.
6. Support associates and clients during sales conversions, escalating as necessary.
• POST – After the Client Visit
1. Billing or Concern Follow-up:
2. If a sale is made, ensure smooth handoff to the Cash Desk for billing.
3. If not, ensure a Concern Report is generated and a follow-up consent is taken from the
client.
4. After-Sales & QRD Coordination:
5. Oversee the QRD team to ensure accurate measurements, effective client
communication, and seamless pick-up experiences post-alteration.
6. Ensure hospitality and information flow remain consistent during all after-sales visits.
• Escalation Management & Feedback Mechanisms
1. Real-time Escalation Handling:
2. Intervene and resolve any client issues or escalations occurring across desks or during
visits.
3. Maintain composure and brand tone in all escalated interactions.
4. Feedback Collection & Implementation:
5. Ensure client feedback is collected at various stages of interaction.
6. Relay key insights to relevant departments and assist in implementing service
improvements.
Click on Apply to know more.