Marcadors
Website:
marcadors.com
Job details:
Position Details
Hiring For: Guest Relations Executive
Location: Defence Colony, Delhi
Experience Required: 2–3 Years
Employment Type: Full-Time
Salary: Negotiable (Based on experience & skills)
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Job OverviewMarcadors is looking for a professional and customer-oriented Guest Relations Executive for one of our esteemed client in F and B sector to ensure an exceptional dining experience for guests. The ideal candidate should have excellent communication skills, a pleasant personality, and experience in guest handling within a restaurant/hospitality environment.
The role involves managing guest interactions, handling reservations, addressing customer queries and feedback, coordinating with the restaurant team, and ensuring smooth service from guest arrival to departure.
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Key Responsibilities- Welcome and engage guests with a warm and professional approach
- Ensure excellent guest experience throughout their visit
- Manage table reservations, bookings, and guest seating coordination
- Handle customer queries, feedback, and special requests effectively
- Coordinate with the service and kitchen teams for smooth guest service
- Provide information about menu items, waiting time, and restaurant services
- Handle incoming calls and customer inquiries professionally
- Maintain guest records and daily reports
- Assist in resolving guest complaints and escalate issues when required
- Support billing and payment coordination with the restaurant team
- Operate Petpooja POS software for billing, order management, and restaurant operations
- Maintain a clean and organized guest reception area
- Build positive relationships with regular customers
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Required Skills & QualificationsExperience & Knowledge
- 2–3 years of experience as a Guest Relation Executive / Front Desk Executive / Receptionist in a restaurant, hotel, or hospitality setup
- Good understanding of guest service operations and hospitality standards
- Basic knowledge of restaurant reservations and billing coordination
- Must have knowledge of Petpooja POS software
Soft Skills
- Excellent communication and interpersonal skills
- Pleasant personality with a customer-focused approach
- Ability to manage multiple tasks during busy hours
- Strong problem-solving and complaint-handling skills
- Professional attitude and teamwork skills
- Basic computer knowledge
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Why Join?- Opportunity to work with a growing tandoori food brand
- Professional and supportive work environment
- Career growth opportunities in the hospitality industry
Click on Apply to know more.
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