Website:
croftresort.com
Job details:
Company Description At The Croft Farm Stay, we believe true hospitality is about creating meaningful experiences in the heart of nature. Nestled amidst lush farmland near Thoothukudi, our premium farm stay offers a peaceful retreat where modern comfort blends seamlessly with the charm of rural living.
From thoughtfully designed accommodations and authentic dining experiences to recreational facilities and versatile event spaces, every aspect of our property is crafted to make guests feel welcome, relaxed, and at home. Whether visiting for a family getaway, celebration, corporate event, or a quiet escape, we are committed to delivering warm, personalized service and creating memorable experiences for every guest.
As a growing hospitality brand, we take pride in fostering genuine connections, exceptional service, and unforgettable moments that encourage guests to slow down, reconnect with nature, and create lasting memories.
Role Description The Guest Relations Executive is a full-time, on-site role based in Thoothukudi, responsible for delivering a welcoming and seamless experience to guests from arrival to departure. We are looking for an enthusiastic, personable, and creative Guest Relations Executive to be the face of The Croft Resort. This role is ideal for someone who genuinely enjoys interacting with people and creating memorable guest experiences. The Guest Relations Executive also supports basic sales activities, such as promoting resort services and packages.
As our Guest Relations Executive, you will ensure every guest feels welcomed, valued, and cared for throughout their stay. In addition to delivering exceptional guest service, you will play a key role in showcasing authentic guest experiences by creating engaging content for our social media platforms.
Key Responsibilities
- Welcome guests and ensure a warm, memorable arrival experience.
- Address guest enquiries, requests, and concerns promptly.
- Collect guest feedback and share insights with management.
- Capture photos and videos of guest experiences.
- Conduct guest interviews and record testimonials for social media.
- Create engaging, authentic content showcasing the resort experience.
- Collaborate with the marketing team to plan and produce content.
- Maintain a professional appearance and uphold the resort's service standards.
Qualifications
- Bachelor's degree in Hospitality, Hotel Management, Tourism, Marketing, or a related field.
- Excellent communication and interpersonal skills.
- Fluency in English and Tamil.
- Friendly, confident, and outgoing personality with a genuine passion for hospitality.
- Strong customer service and problem-solving skills.
- Comfortable interacting with guests from diverse backgrounds.
- Creative mindset with an interest in social media and content creation.
- Basic photography and videography skills using a smartphone are an advantage.
- Previous experience in hospitality, guest relations, customer service, or a similar role is preferred.
- Willingness to work flexible shifts, weekends, and public holidays.
What we offer
- On-site accommodation and daily meals will be provided.
- Competitive salary.
- Supportive and collaborative work environment.
Click on Apply to know more.