Provident Housing Ltd
Website:
providenthousing.com
Job details:
Role Description
We are seeking a dedicated and customer-focused Guest Relations Executive for a full-time, on-site role at our Bengaluru South location. The Guest Relations Executive will be responsible for providing exceptional customer service, welcoming guests, addressing inquiries, and resolving concerns promptly. This role also includes maintaining effective communication with customers, recording and managing customer feedback, and supporting the sales and marketing team with client interaction. The position requires a proactive approach to ensuring customer satisfaction and maintaining a positive company image.
Qualifications
- Excellent interpersonal, communication, and active listening skills.
- Customer service and conflict resolution abilities to handle and resolve queries and complaints effectively.
- Proficiency in email correspondence, phone communication, and basic office software tools.
- Multitasking skills with attention to detail and the ability to prioritize tasks.
- Strong organizational skills and a professional demeanor.
- Ability to work in a fast-paced environment while maintaining a customer-first approach.
- Prior experience in guest relations, customer service, or a related field is a plus.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Proficiency in local languages (Kannada, Hindi) and English is advantageous.
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