Guest Relations Executive

Pristine Official

Website: pristinedevelopers.com
Job details:

We are hiring!

Company: Pristine Developers

Experience: 3+ Years

Location: Pune

Salary: 4-5 LPA

Job Summary:

The Guest Relations Executive (GRE) will be responsible for managing client interactions, ensuring a seamless customer experience, and maintaining strong relationships with walk-in and existing clients. The role requires excellent communication skills, a customer-centric approach, and coordination with internal teams to enhance customer satisfaction throughout the sales journey.

Key Responsibilities:

·        Welcome and attend walk-in clients at the site office or sales office in a professional manner.

·        Understand customer requirements and guide them with relevant project information.

·        Coordinate with the sales team to ensure smooth client handling and follow-ups.

·        Maintain and update visitor records, client databases, and inquiry details.

·        Handle customer queries, complaints, and provide timely resolutions.

·        Ensure a high level of customer satisfaction and positive customer experience.

·        Assist in organizing site visits, meetings, and client presentations.

·        Support in post-sales coordination and customer engagement activities.

·        Maintain front office decorum and ensure a pleasant ambiance for visitors.

·        Coordinate with CRM team for data management and reporting.

Required Candidate Profile:

·        Bachelor’s degree in any field (Hospitality/Management preferred).

·        Candidates from hospitality background are preferred.

·        3+ years of experience in Guest Relations / Front Office.

·        Excellent communication and interpersonal skills.

·        Strong customer handling and problem-solving ability.

·        Presentable personality with a professional approach.

·        Ability to multitask and coordinate with multiple teams.

·        Basic knowledge of MS Office.

If you are interested in this job post then kindly send your resume to hiring@pristinedeveloper.com

Click on Apply to know more.