Website:
Job details:
Company Description MAGIQUE HOSPITALITY PRIVATE LIMITED is a hospitality company headquartered on Alipur Road in the Civil Lines area of Delhi, India. The company operates in a well-connected and established part of the city, offering services to a diverse mix of local and visiting guests. MAGIQUE HOSPITALITY focuses on delivering a comfortable and welcoming experience, emphasizing professional guest services and operational efficiency. Prospective team members can expect to work in a customer-focused environment that values reliability, courtesy, and service quality.
Role Description The Guest Relations Executive is a full-time, on-site role based in Delhi, India. This role involves welcoming guests, managing check-in and check-out processes, and providing information about facilities, services, and local attractions. The Guest Relations Executive responds to guest inquiries and concerns, coordinates with internal teams to resolve issues promptly, and ensures a smooth and pleasant guest experience throughout their stay. Daily tasks also include handling receptionist duties such as answering calls, managing reservations, and maintaining accurate records. The individual in this role may support basic sales activities by promoting services, upselling offerings, and maintaining positive relationships with repeat and corporate guests.
Qualifications
- Candidates should possess strong Guest Relations and Customer Service skills to handle inquiries, resolve issues, and ensure guest satisfaction.
- Candidates should possess clear and professional Communication skills, including spoken and written communication, to interact effectively with guests and colleagues.
- Candidates should possess Sales skills to promote services, upsell offerings, and support revenue-generating activities.
- Candidates should possess Receptionist Duties experience, including managing reservations, handling calls, and maintaining front desk operations.
- Additional qualifications such as fluency in English and Hindi, basic computer proficiency (MS Office, reservation systems), and prior hospitality experience are beneficial.
- Strong problem-solving abilities, attention to detail, and a calm, professional demeanor in high-traffic situations are preferred.
Click on Apply to know more.