Website:
peopleons.com
Job details:
Company Description Peopleons is a recently established global enterprise focused on expanding organizational reach by connecting candidates and companies across diverse regions. Operating on a worldwide scale, the company is dedicated to transforming HR consultancy through strategic, data-informed approaches. Peopleons works with organizations to optimize their talent and operational potential, supporting growth wherever businesses operate. By delivering services that transcend geographical boundaries, Peopleons aims to foster excellence and long-term success for clients around the globe.
Job Title: Guest Relations Executive
Location: Kuwait
Job Summary
We are seeking a professional, well-groomed, and customer-focused Guest Relations Executive to create an exceptional first impression for our guests and clients. The ideal candidate will welcome visitors with warmth, provide personalized assistance, coordinate appointments, and ensure every customer enjoys a seamless luxury experience while visiting our showroom.
Key Responsibilities
Welcome guests, VIP clients, and visitors in a warm, courteous, and professional manner.
Create a memorable luxury experience from arrival until departure.
Assist customers with inquiries and guide them to the appropriate sales consultants.
Offer refreshments and ensure guests are comfortable during their visit.
Manage appointments, reservations, and customer waiting lists.
Maintain an organized reception and guest lounge area.
Coordinate with the sales team to ensure smooth customer service.
Handle incoming telephone calls, emails, and customer inquiries professionally.
Resolve customer concerns promptly and escalate issues when necessary.
Maintain accurate records of customer visits and feedback.
Build strong relationships with repeat and VIP customers.
Support customer events, product launches, and promotional activities.
Ensure showroom presentation reflects luxury brand standards.
Assist in CRM data entry and customer follow-up activities.
Maintain confidentiality of customer information.
Work closely with management to continuously improve the guest experience.
Qualifications
Bachelor's Degree or Diploma in Hospitality, Business Administration, Customer Service, or a related field.
2–5 years of experience in Guest Relations, Reception, Front Office, Customer Service, or Luxury Retail.
Experience in luxury fashion, jewelry, hospitality, premium automotive, or high-end retail is preferred.
Required Skills
Excellent communication and interpersonal skills.
Outstanding customer service orientation.
Professional appearance and grooming standards.
Friendly, confident, and positive personality.
Strong organizational and multitasking abilities.
Ability to remain calm under pressure.
Knowledge of customer relationship management (CRM) systems is an advantage.
Proficiency in Microsoft Office applications.
Strong problem-solving and conflict-resolution skills.
Ability to work flexible hours, including weekends and holidays if required.
Languages
Fluent in English (mandatory).
Key Competencies
Customer Excellence
Hospitality Mindset
Relationship Building
Professional Etiquette
Communication Skills
Team Collaboration
Attention to Detail
Time Management
Adaptability
Integrity and Confidentiality
Click on Apply to know more.