JadeCaps
Website:
jadecaps.com
Job details:
Company Description JadeCaps is an AI-first property management and monetization platform reshaping short-term rentals across India and Southeast Asia. The company helps second-home owners maximize earnings through dynamic pricing, calendar sync, AI chatbots, and owner dashboards while delivering consistent, high-quality guest experiences. JadeCaps currently powers 500+ property owners across India, Indonesia, Thailand, and Dubai, improving occupancy, pricing, and operational ease. Its ecosystem includes StayJade for Gen Z-focused luxury getaways, RedOlive for premium mid- to long-term serviced apartments, and Jade PMS, an AI-powered operating system for short-term rentals. By combining technology with hospitality, JadeCaps is standardizing the fragmented STR market and building a scalable platform for the future of travel.
Role Description This is a full-time, on-site Guest Relations and Property Manager role based in the Greater Bengaluru Area. The role involves managing day-to-day guest interactions, including handling inquiries, coordinating check-ins and check-outs, addressing concerns, and ensuring a smooth and memorable stay. The Guest Relations and Property Manager will oversee the presentation and upkeep of properties, conduct regular inspections, coordinate with housekeeping and maintenance teams, and ensure adherence to JadeCaps’ standards. Responsibilities include managing booking calendars, updating property information, supporting pricing and occupancy goals, and maintaining accurate records and reports. The role also requires collaborating with internal teams to improve processes, implementing guest feedback, and contributing to a consistently high level of service across all assigned properties.
Qualifications
- Strong guest-facing skills, including hospitality, customer service, and conflict resolution, with the ability to create a welcoming and professional experience for all guests.
- Property operations capabilities, such as coordinating housekeeping and maintenance, conducting property inspections, and ensuring safety, cleanliness, and brand-standard presentation.
- Organizational and administrative skills, including schedule and calendar management, documentation, basic reporting, and attention to detail in day-to-day operations.
- Communication skills, including clear written and verbal communication, professional phone and messaging etiquette, and the ability to collaborate effectively with internal teams and external partners.
- Comfort with technology, including using property management or booking platforms, mobile apps, and basic office tools; familiarity with short-term rental ecosystems and OTAs is a plus.
- Prior experience in hospitality, hotel operations, property management, or short-term rentals is strongly preferred.
- Ability to work on-site across properties in the Greater Bengaluru Area, including evenings, weekends, and holidays as required by guest and operational needs.
- Bachelor’s degree in Hospitality Management, Business, or a related field is preferred, or equivalent practical experience in a relevant role.
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