GMS Group - Loyalty Solutions
Website:
gms-group.com
Job details:
Company Description
GMS Group is a highly diversified SME operating throughout the Asia Pacific region. The company operates hotel loyalty marketing businesses for multiple upscale brands. GMS is incorporated in 17 countries, operates over 100 offices and employs more than 1,200 staff throughout their substantial operations. Working with our hotels partners we conceptualize, design and operate customised loyalty membership programs.
Role Description
We’re looking for a passionate and customer-focused Guest Relations Executive to join our team in Amritsar a full-time, on-site basis. In this role, you will be responsible for creating exceptional guest experiences, building strong relationships with premium clientele and promoting our exclusive lifestyle loyalty membership programs. Your day-to-day responsibilities will include interacting with guests, assisting with inquiries, explaining membership benefits and ensuring every interaction reflects the highest standards of hospitality and service excellence. You will also work closely with our hotel partners and internal teams to deliver seamless guest experiences while contributing to membership sales and customer engagement initiatives. Work Timings: 1 PM to 10 PM, weekly Off on Monday or Tuesday.
What We’re Looking For:
• Candidates who are presentable, enthusiastic, self-motivated and able to work independently.
• Candidates who are presentable, enthusiastic, self-motivated and able to work independently.
• Have positive attitude and professional personality.
• Good communication skills with command of the English language and time management skills.
• Passion for hospitality, guest engagement and sales. Ability to build rapport with high-end customers
• On the job training will be provided. Career growth opportunities for deserving candidates
Qualifications
• Any Bachelor’s degree. Preferred in Hospitality Management, Hotel Management, Business Administration or a related field.
• Excellent guest relations and customer service skills with a passion for delivering exceptional experiences.
• Strong communication and sales abilities to promote loyalty and membership programs effectively.
• Professional, confident, and customer-focused personality.
• Ability to multitask and perform efficiently in a fast-paced hospitality environment.
• Prior experience in hospitality, luxury hotels or premium customer service is preferred.
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