GUCCI Client Advisor Saks New York – Future Opportunity

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships. Key Accountabilities Client Journey Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely. Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. Develop client base by recruiting new clients and developing existing ones. Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant. Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.). Sales Excellence Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely. Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. Select the right products matched to client needs and benefits and effectively use cross and upselling techniques. Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities. Maintain a "One-Gucci-Client" perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience. Guide and inspire the client to make the best possible decision to buy the right product. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. Brand & Product Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. Proactively attend trainings to gain insights on product knowledge. Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients' segmentation to come up with the best possible solutions for our clients. Combines styling knowledge with the ability to offer products to best serve the client. Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude. Operational Excellence Actively participate in all store operations such as stock maintenance, stock inventories, etc. Adhere to all policies and procedures with a focus on loss prevention and operational excellence. Accurately process all POS transactions and ensure accurate capture of client information. Contribute to upholding the visual display of all products following Gucci visual standards. Follow Company grooming guidelines at all times and according to Gucci standards and policies. Ensure optimal levels of products on the sales floor in line with corporate policies and procedures. Manage general store administration and functionality.

Gucci is expensive and very high-end. It is one of the most popular and well-known brands in the world. The brand has managed to do this by using raw materials of only the highest quality, employing highly qualified workers, outsourcing some production to other countries, and promoting its product through advertising.