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Job details:
- __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Job Category__ Food & Beverage
- __vacancyopjusttionswidget.opt-Brands__ ACCOR
__jobinformationwidget.freetext.LocationText__
Grand Mercure Mysore, Mysuru, India
__jobinformationwidget.freetext.ExternalReference__
REF115001Q
GSA - F&B
Region
MEA SPAC
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Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Are you ready to create exceptional guest experiences? We're looking for a Guest Service Agent (GSA) - Food & Beverage to join our dynamic team in Mysuru, India. As a GSA-F&B, you will be the welcoming face of our organization, setting the tone for an outstanding guest experience from the moment our guests arrive. You'll combine genuine hospitality with product knowledge to deliver outstanding food and beverage service that exceeds expectations.
- Greet guests with a warm, professional demeanor and provide engaging, personalized service that makes them feel valued
- Assist guests with detailed information about food and beverage menu items, making recommendations based on their preferences and dietary needs
- Deliver consistent, high-quality F&B services in accordance with departmental standards, procedures, and outlet policies
- Maintain strict adherence to all safety and sanitation policies when handling, preparing, and serving food and beverages
- Manage multiple guest requests simultaneously while maintaining composure and attention to detail in a fast-paced environment
- Collaborate effectively with team members across all departments to ensure seamless service delivery
- Address guest concerns and resolve issues promptly with empathy and professionalism
- Maintain accurate order fulfillment and ensure all guest requests are completed to specification
- Uphold outlet policies and service standards consistently while remaining flexible to accommodate guest needs
Qualifications
- Proven ability to remain calm, courteous, and focused on guest needs in high-pressure situations
- Strong interpersonal and communication skills with the ability to engage guests in a friendly and professional manner
- Excellent problem-solving abilities and resourcefulness when addressing guest requests or concerns
- Demonstrated ability to work collaboratively as part of a cohesive team environment
- Solid understanding of food and beverage service standards, safety protocols, and sanitation practices
- Strong attention to detail with the ability to multitask and prioritize effectively
- Flexibility with scheduling and willingness to adapt to changing operational needs
- Positive attitude, resilience, and genuine enthusiasm for delivering exceptional guest service
- Preferred experience in food and beverage service, customer service, or hospitality environments
- Preferred familiarity with POS systems or cash handling procedures
- Ability to stand for extended periods and perform physical tasks as required by the role
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Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET YOUR PASSION SHINE
We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.
Learn About Us
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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